When a person submits a notice of complaint, the Board assigns an investigator to the file. The investigator contacts participants to discuss the issue(s) in more detail, identify possible solutions, and determine whether the Board has the authority to deal with some or all the issues. The investigator will try to help the participants to resolve the issue(s) throughout the investigation process.

For more information on the complaint process, please refer to our Complaint Investigation Reference Manual: https://www.bcfpb.ca/wp-content/uploads/2017/03/Complaint-Investigation-Process-2017.pdf